FusionAI.iQ: How BS/2 Turns a Bank’s Corporate Knowledge into a Competitive Advantage

On June 3, 2026, BS/2 unveiled its intelligent knowledge management platform FusionAI.iQ for the first time at the Banking Fusion Uzbekistan forum in Tashkent.

FusionAI.iQ is a corporate product and knowledge support platform built specifically for banks and large financial organizations. The platform brings together internal documents, knowledge bases, data from corporate systems, meeting outcomes, and employee expertise into a single intelligent environment. The system addresses the problem of information fragmentation, which is particularly acute in large banks and financial companies: documents, communications, customer requests, and expert knowledge are scattered across dozens of systems and departments.

Platform Modules 

FusionAI.iQ is built on a modular architecture. Each component solves a specific task and can be deployed independently or as part of the unified platform. 

AssistAI.iQ — intelligent assistant and knowledge management tool. 

The system provides instant RAG-based search across the entire corporate base: documents, regulations, instructions, knowledge bases, and data from related systems. An employee receives a ready-made answer with a source excerpt and a recommended action in a matter of seconds. 

Value for the bank: information search time is reduced by 3–5 times, dependence on specific experts decreases, and employees stop wasting time messaging colleagues in search of the right document. 

AcademAI.iQ — employee training and testing system. 

The module automatically generates training courses and tests based on internal documents, supports the full cycle of educational material preparation, and seamlessly integrates with the Moodle LMS platform. The system generates various types of questions, tracks employee progress, and supports certification. When regulatory requirements change, training materials are updated automatically. 

Value for the bank: employee onboarding accelerates, the number of errors decreases, and training and assessment results are stored in a unified employee profile and available to managers for HR decision-making. 

DotAI.iQ — business communications and meetings analysis module. 

The solution records and transcribes meetings, automatically generates a structured protocol, captures key decisions, task lists, responsible parties, and deadlines. 

DotAI.iQ integrates with corporate calendars and task management systems, enabling automatic task creation after meetings and tracking of their completion. 

Value for the bank: the solution creates an effective management analysis tool for meetings, serving executives, project teams, and operational managers. 

Architecture and Integrations 

At the core of FusionAI.iQ is RAG (Retrieval-Augmented Generation) technology, combining semantic search across the corporate knowledge base with the capabilities of large language models. The platform supports on-premise deployment with full data encryption and access rights management. 

FusionAI.iQ integrates with a wide range of corporate systems: CRM, Confluence, Jira, SharePoint, internal file storage, BI platforms, email, and corporate portals. 

The role-based access control model (RBAC) supports multiple user levels; each role receives personalized access to data and functions in accordance with compliance requirements.

Who the Platform Is Built For 

FusionAI.iQ is designed for three key segments within a bank. 

Operations departments and contact centers, for which the speed of getting an accurate answer is critical at every customer interaction. 

IT, NOC, and security teams, who need fast access to technical documentation and tools for effective incident investigation. 

HR, L&D, senior management, and project teams, for whom knowledge quality control, decision tracking, and transparency of internal processes are essential. 

Beyond banks and financial institutions, the platform will be in demand at large service, technology, and operational companies where knowledge management is astrategic priority.

What a Company Gains from Implementing the Platform 

The impact of FusionAI.iQ covers four key areas of an organization’s operations: 

Operational efficiency. Employees find information 3–5 times faster. The load on experts decreases, intelligent support is available around the clock. The platform scales without linear headcount growth. 

Customer service quality. Contact center and front-office employees receive accurate answers at the moment of customer interaction. Request handling time is reduced, errors decrease, and response standards are maintained across the entire network. 

Knowledge management. Employee expertise is captured in the corporate base and remains within the company regardless of staff turnover. When regulatory requirements change, training materials are updated automatically. 

Transparency of internal processes. Internal processes no longer depend on verbal agreements, and the execution of decisions becomes transparent and trackable. 

In the long term, FusionAI.iQ becomes a strategic intelligent layer that enhances operational efficiency, accelerates decision-making, and strengthens the competitiveness of financial organizations.