Payments.iQ NG 1.14: New Features and Enhancemen

Payments.iQ NG 1.14 introduces enhancements across transaction management, payment resubmission, log handling, device monitoring, security notifications, and terminal identification.

Transaction Journal

Payments.iQ NG 1.14 introduces a unified transaction status model across system components. Statuses are now used consistently throughout the platform, making it easier to analyze transactions and support operational workflows. Support teams no longer need to compare status values across different parts of the system, as each transaction status now has a clear and consistent meaning.

A new Waiting for Resolution status has also been added to identify transactions that require further investigation or manual processing.

The Transaction Journal now displays the service name directly in the main table, allowing users to identify the transaction type without opening the transaction details.

Bulk Payment Resubmission to the Core Banking System

The Retry Payment feature has been expanded to support bulk processing.

Users can now resubmit multiple selected transactions at once instead of processing them individually. This is especially useful when several payments need to be resent after a temporary outage or connectivity issue with the core banking system.

The visibility of the Retry Payment action has also been refined. The option is now shown only in scenarios where payment resubmission is applicable.

Improved Log Management with Loki

Payments.iQ NG 1.14 improves log management through Loki integration.

Administrators can now export logs directly from the Admin Console using a dedicated export form and download button. Log retention policies can also be configured through the user interface.

The release also improves session log retrieval through the Loki API, helping teams collect technical context for specific sessions or transactions more quickly.

ATM Agent logs can now be transferred to the server through the Technical Agent, enabling centralized log collection from devices and helping support teams access the data they need for incident analysis.

The legacy Error Logger has been removed from the system, including related code, database tables, and access permissions.

Grafana Alert Integration

Payments.iQ NG 1.14 supports integration between Grafana Alerts and the platform’s notification service.

Monitoring events can now be routed through the centralized notification mechanism and included in operational workflows. This helps operations teams respond to infrastructure issues faster without relying solely on manual dashboard monitoring.

PaymentsNG Agent Version Monitoring

The Pulse tab now displays the version of the PaymentsNG Agent installed on each device.

This gives support teams immediate visibility into the software version running on a specific terminal, making it easier to determine whether an update is required or whether device behavior may be linked to a specific software release.

The release also improves the handling of terminal network polling errors and exception logging.

Security and Audit

The Audit Trail now records user logout events, providing a more complete audit history by capturing both login and logout activity.

Email and Telegram notifications have also been added for security-related events, helping security teams and administrators receive timely alerts about incidents that may affect system security.

AI Assistant for Log Analysis

Payments.iQ NG 1.14 introduces support for connecting an AI Assistant to transaction log analysis.

The AI Assistant helps streamline log analysis and support the initial diagnosis of incidents. It enables teams to process large volumes of technical data more efficiently and quickly identify relevant context for troubleshooting.

Device Identification Improvements

The release improves handling of cloned device scenarios, where multiple terminals may share the same Terminal ID or Hardware ID.

A unique Hardware ID can now be generated based on the MAC addresses of network adapters, improving the accuracy of physical device identification across self-service infrastructure.

UI/UX Improvements

Payments.iQ NG 1.14 also includes targeted usability improvements:

• improved scenario display and localization;
• clearer scenario names and descriptions;
• more consistent scenario presentation across the user interface;
• a new Export button in the Logs tab;
• updated hardware monitoring filters, replacing checkboxes with a dropdown selector;
• restricted sorting by Terminal ID to improve table readability.

Key Enhancements in Version 1.14

• Unified transaction status model;
• New Waiting for Resolution status;
• Bulk payment resubmission to the core banking system via Retry Payment;
• Transaction Journal enhancements;
• Log export through Loki;
• Session log retrieval through the Loki API;
• ATM Agent log transfer to the server;
• Grafana Alerts integration with the notification service;
• PaymentsNG Agent version display in Pulse;
• Logout event recording in Audit Trail;
• Email and Telegram notifications for security-related events;
• AI Assistant support for transaction log analysis;
• Improved device identification;
• Targeted UI/UX enhancements.

Payments.iQ NG 1.14 streamlines transaction analysis, log management, and device diagnostics, helping organizations operate and support distributed self-service networks more efficiently.