Transformation of self-service devices

Today, many customers prefer to perform banking transactions themselves, so ATMs, payment kiosks, and other self-service devices remain the main, and sometimes the only physical point of contact between the customer and the bank. How successful this interaction will depend on the set of functions presented on the ATM, as well as on how convenient it is to use the terminal.

What we offer

Implementation of additional functions on self-service devices.

  • The introduction of additional functions (e.g., payment acceptance, account replenishment, or currency exchange) transforms terminal devices into fully automated banking customer service points.

Implementation of authorization via QR-code

  • Initiation and confirmation of transactions (cash withdrawal, payments, etc.) through reading a static or dynamic QR-code on the terminal or a customer's mobile device can speed up customer service.

Implementation of contactless authorization (NFC technology).

  • The use of NFC technology for contactless authorization during operations on self-service devices saves users time and provides a wide choice of payment methods.

Implementation of biometric technologies.

  • Biometric authorization can be both the main and additional factor of user access confirmation to the functions of the payment terminal. Biometric ATM systems make user verification with high accuracy, eliminate the transfer of authentication data to third parties, and make the use of the ATM simple and convenient.

Ability to display ads according to different algorithms

  • Transforming a self-service device into a point of interaction between a financial institution or retail business and the customer to promote products and services strengthens customer loyalty through the implementation of generalized and personalized advertising campaigns.

Designing and preparing work scenarios and interface

  • The development and implementation of new user interaction scenarios with the self-service device increase the convenience of using the terminal and the speed of transactions and brings the user experience closer to the standards of digital service channels.

Adapting devices for people with special needs

  • Self-service devices can be adapted for use by people with visual impairments: for this purpose special scenarios of terminal operation are introduced, providing special contrast screens and allowing the actions performed on the terminal to be voiced. This type of service also includes the installation of additional ramps and other structures for people in wheelchairs.

Installation of additional peripheral equipment

  • In order to expand the functionality of self-service devices, increase their usability and security, additional peripheral equipment may be installed (coin holders, disinfectors, interactive information screens, protective visors, curtains, means of protection of terminals from physical attacks and vandalism, etc.).

Branding of the device enclosure

  • The development and designing of the terminal housing according to customer requirements are possible both when ordering self-service devices (at the stage of factory assembly) and during their operation.

Implementation of additional functions on self-service devices.
Implementation of authorization via QR-code.
Implementation of contactless authorization (NFC technology).
Implementation of biometric technologies.
Ability to display ads according to different algorithms.
Designing and preparing work scenarios and interface.
Adapting devices for people with special needs.
Installation of additional peripheral equipment.
Branding of the device enclosure.

Why BS/2

Minimization of administrative and operational costs associated with the self-service channel and equipment maintenance.

No expenses for training and certification of specialists.

Reducing the total cost of infrastructure ownership.

Long-term transparency and predictability of costs and investments.

Reducing the amount of processed data.

Growth in key operating indicators of the self-service channel.

Use of modern technologies that meet industry standards.

Concentration of resources on the core activities of the organization.

Our services

We take care of the terminal infrastructure of banks and other financial organizations.

Awards

BS/2 software products are globally recognized and awarded with a number of international awards

BS/2 is a part of ATMIA, a leading non-profit trade organization representing the self-service banking industry worldwide.

Certificates

BS/2 is annually certified for compliance with ITIL V3, ISO-20000, and ISO-27001 standards

Special Achievement Banking 2019
Metų paslauga 2018
Innovation SPIRIT Banking 2018
Product of the Year 2017
Special Achievement Banking 2017
Best Banking Solution 2016
Inovacijų prizas 2016
Special Achievement Banking 2013/2014
Best Service Banking 2013/2014

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