PulseAI.iQ

Intelligent platform for automated analysis of disputes and incidents across the banking ecosystem.

PulseAI.iQ enables you to:

  • Reconstruct the complete timeline of any transaction or incident; 
  • Get an explainable verdict on the most likely cause of an incident, backed by evidence; 
  • Investigate disputes and incidents in a single web interface, without switching between systems; 
  • Identify recurring causes of customer claims and suggest preventive measures. 

Advantages

40–50% faster incident investigation

Lower operating costs through automation

Better decision-making quality

Minimized financial and regulatory risks

Faster processing of disputes and customer claims

Greater trust from customers and regulators

Features

Unified Data Space

Device hardware journals, transaction logs, host messages, Payments.iQ NG logs and data from other connected systems are automatically collected, correlated and stored in a single investigation spac

Unified Transaction Timeline (UTT)

The platform automatically reconstructs every operation as a complete chronological chain of events, making it quick to pinpoint when and why an incident occurred

Security Compliance

PulseAI.iQ delivers intelligent analysis of banking incidents without interfering with payment processes, keeping full control over data and ensuring readiness for internal and regulatory audits

Detection of Anomalies and Recurring Causes

The system detects atypical events, hardware failures and recurring incident scenarios, helping eliminate systemic issues and reduce the number of similar claims

Decision Support (AI DSS)

The AI-powered decision support system analyzes the collected data, identifies the most likely root cause of an incident and produces an explainable conclusion supported by a well-reasoned body of evidence

Single Web Interface

All stages of search, analysis and investigation are available in a single web interface, eliminating the need to switch between different systems and tool

Delivery format

On-premises

The client purchases a software solution and places it on their own infrastructure.

Software lease

The client uses the software solution on a lease basis, with the software hosted on the BS/2 infrastructure.

Software-as-a-Solution

The client outsources to BS/2 the administration of marketing, advertising, and information campaigns on self-service devices.

Minimal requirements

Frequently Asked Questions about PulseAI.iQ

What is PulseAI.iQ?
PulseAI.iQ is an intelligent event analytics platform for banks. It combines data from self-service devices, the Payments.iQ NG server and the core banking system into a Unified Transaction Timeline and generates an explainable AI verdict on the most likely cause of an incident or dispute.
Does PulseAI.iQ replace the bank's existing systems?
No. PulseAI.iQ is a non-intrusive analytical component that runs alongside the bank's existing systems and does not replace CRM, Core Banking, processing or Service Desk.
Does the platform affect the bank's payment flow?
No. PulseAI.iQ operates in read-only mode: the platform only analyzes data and has no write access to Payments.iQ NG, the core banking system or the bank's host system.
Does artificial intelligence make decisions on its own?
No. AI/DSS produces an explainable verdict that points to supporting evidence in the logs, while the final decision on each case is always made by the operator. PulseAI.iQ supports decision-making and keeps the human in control.
Where is data stored and where is AI processing performed?
Entirely within the bank's perimeter. The platform is deployed on-premises, and AI/DSS inference runs on a local LLM service with no calls to external cloud AI services.
Which systems does PulseAI.iQ integrate with?
With Payments.iQ NG (version 15+) and ATMeye.iQ, via their APIs and deep-link capabilities. The platform complements the existing monitoring stack (Grafana, Loki) without duplicating it and supports exporting aggregated data to BI/DWH.

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Intelligent Platform for Event and Dispute Analysis

Our team can help you with specific advice on which products would best suit your company's needs. Drop us a message via the contact us button.

Nikolajs Zhelnins

Deputy General Director of Commercial