BS/2 Strengthens Market Position in Uzbekistan’s Cash Handling Sector

BS/2, part of Penki Kontinentai Group, has succeeded greatly in Uzbekistan. The amount of serviced counting and sorting equipment in the country has reached 1000 units. The company cooperates with the world’s leading cash counting and sorting equipment manufacturers, such as Magner International Corporation, Henkovac, Bankosa, and others. BS/2’s services in Uzbekistan are used by 15 banks, trade networks, retail stores, car centers, and financial organizations.  

Counting large amounts of cash manually takes a lot of time and is associated with a high probability of errors. The use of counting and sorting equipment helps prevent these problems, which contributes to an increase in demand for specialized machinery.  

According to the Central Bank of Uzbekistan, the volume of cash in the country as of July 1, 2024, exceeded 50 trillion soums. This indicator has increased by 6% over the past year. In the first six months of 2024, bank turnover of cash amounted to 458 trillion soums (24% growth compared to the same period last year). 

BS/2 infrastructure development in Uzbekistan  

BS/2 is actively expanding its activities in Uzbekistan. The availability of 13 service centers in major cities is the key advantage of the company. They employ more than 50 highly qualified specialists. Modern counting and sorting equipment provided by the company helps organizations increase security levels, optimize financial turnover processes, and provide reliable customer service. 

Nikolajus Želninas, Head of Market Development in Uzbekistan at BS/2:   

“BS/2 has been operating in Uzbekistan for over 20 years. During this time, we have gained a reputation as a company that is an expert in equipment for the banking sector, financial organizations, and trade. The number of devices we service is constantly increasing. Along with this, the professionalism of our employees, engineers who work directly with the equipment, is also growing. That is why we can provide more and more high-quality services. In addition, our key advantage is direct contact and cooperation with the world’s leading manufacturers. This gives us access to the most modern models and operational support in terms of spare parts and software updates.” 

In June this year, a new BS/2 Uzbekistan office opened in Tashkent. It is located in a modern business center near IT Park. The office has space for employees, as well as a spacious showroom, where the latest models of banking and trading equipment from the world’s leading manufacturers are presented.  

The newly opened BS/2 office also includes a spare parts warehouse. A wide range of spare parts allows us to serve our customers in the shortest possible time and reduce downtime. 

Dmitry Kharchenko, BS/2 CEO in Uzbekistan:

“BS/2 actively interacts with customers and partners, explaining the importance of service maintenance for counting and sorting equipment. The company’s specialists help prevent deterioration and premature failures, which increases equipment life. The service also helps to identify and eliminate potential problems in the equipment before they lead to serious malfunctions. In addition, the technical support of BS/2 specialists includes updating libraries on counterfeit banknotes, which allows them to identify counterfeit banknotes more effectively. The company sells counting and sorting equipment and provides customers with comprehensive service support. This guarantees the smooth operation of all business processes.  

Another advantage of the company is the availability of a team of certified specialists. BS/2 is actively expanding its business and constantly increasing the number of employees. Engineers undergo special training and regularly upgrade their qualifications. This guarantees the company’s technical competence and allows it to provide customers with high-quality service”.

BS/2 regularly organizes international workshops and trainings for bank equipment specialists. In June 2024, the company organized an ATM & Cash Optimization Seminar in Uzbekistan. The event was attended by more than 60 representatives from 18 banks in Central Asia, the Caucasus, and Europe. Participants discussed modern self-service devices and cash management.  

In February 2024, the BS/2 seminar ATM: Business and Security was held, which received a positive response from the financial community in Uzbekistan. 

Service automation with Service Desk.iQ  

For its partners, BS/2 offers service automation with the help of the Service Desk.iQ system. The solution is responsible for the assignment, fulfillment, and closing of service requests, controls the fulfillment of contractual obligations (SLA), and provides data for business intelligence. Service Desk.iQ helps control the service process from receiving a request to invoicing for the work performed. The system complies with ITIL V3 recommendations and ISO 20000 international standards.  

BS/2 company continues to strengthen its position in Uzbekistan, offering innovative solutions and a high service levels. With the opening of a new office and showroom, as well as the introduction of advanced technologies and systems, BS/2 reaffirms its commitment to quality and efficiency in working with clients.