BS/2 Introduced New Software Solutions to Diebold Nixdorf

Diebold Nixdorf is the largest hardware and software manufacturer for the banking and retail industry. The company stands as a strategic partner to BS/2. In August 2023, Diebold Nixdorf representatives visited the BS/2 headquarters in Lithuania. The visiting group comprised Terence Devereux, Vynamic Operations SMB Product Director; Peter Cools, Vynamic Connection Point SMB Product Director; Anna Pankraz, Director of Partner Sales Development APAC & CEE; and Anastasia Serenkova, Partner Manager Banking for Baltics & EECA.

The aim of the visit was to engage in discussions regarding ongoing projects, marketing strategies, and sales plans for banking software. During the meeting, BS/2 specialists unveiled their latest software developments tailored to the financial industry.

Pictured from left to right: Andrey Balasanov, BS/2 Head Software Development Department; Kirill Ovsiannikov, BS/2 Deputy General Director for Strategic Development; Tomas Augucevičius, BS/2 Deputy General Director; Terence Devereux, Vynamic Operations SME Product Director; Anna Pankraz, Director of Partner Sales Development APAC & CEE; Peter Cools, Vynamic Connection Point SME Product Director; Idrakas Dadašovas, Founder and Chairman of Penki Kontinentai Group; Anastasia Serenkova, Partner Manager Banking for Baltics & EECA; Kornelijus Šišla, BS/2 Head of Sales Department.

The new version of ATMeye.iQ and the decision support system DS Center.iQ particularly interested the delegation. The latest iteration of ATMeye.iQᴺᴳ was launched in early 2023. This solution retains all the essential features of its predecessor while introducing exciting benefits.

These innovations include:

• migration to a web-based platform;
• real-time ATM file synchronization with the server;
• remote viewing of ATM screens;
• instant event notifications via messaging apps;
• ability to craft insightful analytical reports, and more.

The software is already installed on 97 000 devices worldwide. ATMeye.iQ tools are effectively used by banks across Europe, the Middle East, the US, Asia, and Africa to resolve customer complaints and enhance security.

The discussion in Vilnius focused on ATMeye.iQᴺᴳ compliance with DN Series ATMs. The system seamlessly integrates with modern self-service devices from Diebold Nixdorf.

Additionally, BS/2 presented Diebold Nixdorf with the DS Center.iQ decision support system. By using this new BS/2 product, managers can proactively anticipate situations and act more efficiently.

Through the analysis of transaction data, bottlenecks in payment acceptance processes will be identified, leading to improvements. Monitoring POS terminals, ATMs, and self-service devices prevents disruptions by detecting malfunctions as soon as they occur.

DS Center.iQ facilitates the integration and processing of data from diverse sources. Thus, managers can draw conclusions and make faster decisions.