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GEReduction of equipment maintenance costs
Maintaining the serviceability of terminal equipment is one of the essential expenses of the terminal network owner because the operation of terminals is associated with their regular maintenance and periodic replacement of individual assemblies and parts. Any downtime due to delayed repair and maintenance, even if it is only short, leads to direct financial and reputational losses for the financial institution.
As a rule, a service company (or a service department of a financial organization) cannot influence the cost of expendable materials and spare parts, but optimization of their quantity in storage and optimal organization of service works allow to achieve a significant reduction of final costs of service and increase terminal equipment availability indicators.
Specialized software for service organizations allows solving a number of tasks related to equipment maintenance and repair, planning of service works, purchase of components and consumables, spare parts warehouse management.
Points of optimization
Number of spare parts and consumables in stock
Expenses for personnel, transport, fuel, etc.
Deadline management
Organization of service processes
Optimizing the number of spare parts in stock
One of the challenges service companies face is organizing the procurement of spare and consumable materials. With poor accounting, organizations are often faced with a shortage or surplus of necessary parts in stock, which leads not only to equipment downtime due to late maintenance and repairs but also to additional costs.
With the optimal organization of the purchase of spare parts and consumables, a service organization can achieve a significant reduction in the number of purchased assemblies, spare parts, reduce storage, logistics, and customs clearance costs, and increase availability.
Internal organizational expenses
Building a service structure is related to significant operating costs for personnel (employee salaries, training, insurance, working inventory) and transportation (fuel and lubricants, insurance, repairs).
By using special solutions to control tasks and staff time, inventory, and fuel accounting, you can optimize your organization’s internal service costs and optimize process management and efficiency control.
Compensation and penalties for non-compliance with the SLA
A service business is involved with various operational risks, one of which is a service company’s failure to comply with fixed contractual obligations to its customers. Downtime of terminals due to failures or improper service leads to direct financial losses, loss of profit, and reduction of user loyalty.
SLA control tools allow you to prioritize the tasks of service engineers so as to avoid such situations.
Advantages
Efficient parts supply chain management
Decreased number of technician visits
Efficient organization of local repairs
Control of vehicle utilization and fuel costs
Control of defined SLA parameters
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