Evolution of the Victoriabank ATM Network

Customer

Victoriabank is the first commercial bank in Moldova, operating since 1989. It serves 270,000 clients in over 30 locations across Moldova. Its global strategy aims to become the most sought-after bank in the country by caring for people and businesses. In August 2022, the Bank announced its Development Strategy for the next three years, with a focus on the Client.

Implemented Solution

100 Diebold Nixdorf ATMs have been installed. They are equipped with the Vynamic™ View software platform for managing the device fleet, as well as the ATMeye.iQ and Vynamic™ Security security systems. User interaction scenarios with ATMs (UX/UI design) were updated, and the range of services provided was expanded through the VCP-Pro (ProFlex4) solution.

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Benefits for the business

Optimization of client service processes through the automation of operations at ATMs

Reduced workload on physical bank branches and decreased client service time

Creation of a competitive advantage in the market by implementing modern technologies, expanding the geographical presence, and attracting more clients

Reduction in the frequency of cash replenishment and associated expenses

Increased accessibility of banking services, especially in remote or less populated areas

Strengthened security for transactions conducted at ATMs, leading to a decrease in incidents related to physical and cyber-attacks on the devices

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