Continuous Improvement of Service Quality through Training!

BS/2 is always striving to enhance its services. This week, we held the “Comprehensive Training on the Operation and Maintenance of Modern Self-Service Devices” in Tashkent. Fourteen service engineers from BS/2 subsidiaries in six countries gathered to expand their knowledge of ATM hardware and software.

Sergei Kuksov, the lead trainer, provided detailed insights into the latest changes and new approaches in diagnosing and repairing serviced equipment. The training placed significant emphasis on analyzing real cases of software issues and resolving challenging diagnostic situations. This course consolidates the extensive experience of 50 BS/2 service centers supporting self-service devices in eight countries. Additionally, the training materials were supplemented with technical updates from our vendors, providing valuable statistics and information from around the world.

Sergei Kuksov, Head of Vendor Product Support

“BS/2 partners continuously expand the range of financial services offered to end users. This leads to an increase in the complexity of software installed on self-service devices. Consequently, the workload of service engineers, who ensure the smooth operation of equipment and accurate software functioning, is growing.”

To enhance their technical skills and customer service efficiency, the training participants thoroughly studied vendor software products and BS/2’s software solutions, including Payments.iQ NG, FCX.iQ, and QR-Pay.

The second training session in 2024 included participants: Anton Khokhanov and Orkhan Hasanov from Azerbaijan; Konstantins Kabarovs from Latvia; Nikoloz Kukujanov, Edving Sokolov, and Aleqsandre Qochiashvili from Georgia; Rakhat Abishev and Galymzhan Bigali from Kazakhstan; Munduzbaev Azat and Pronin Vitaliy from Kyrgyzstan; and Alexei Elfimov, Pavel Bezdenejnih, Jasurbek Botirjonov, and Vladimir Besprozvannikh from Uzbekistan. After completing the intensive five-day program, all participants received certificates confirming their advanced training.

This is the second major international training session by BS/2 in 2024, part of a comprehensive program aimed at accumulating and disseminating knowledge within the company. Our goal is to continuously enhance the level of service support we provide to our clients.

Nikolajs Zhelnins, Market Development Manager in Uzbekistan

“These training courses are not just about transferring knowledge; they aim to build a stronger and more competent team capable of handling any task. By focusing on real-life scenarios and the latest technological advancements, we ensure that our engineers are well-prepared to effectively service and repair self-service devices.”