We’re hiring a Ticket Coordinator (Jira Specialist) at BS/2. A leading technology company delivering software solutions for banks, financial institutions, and retail businesses across the EMEA and Baltic regions.

Company overview

BS/2 is a leading technology for banking and retail company dedicated to create specialized software and technological solutions for banks, financial institutions, retail and service outlets. We pride ourselves on innovation, reliability, and customer satisfaction.

Position Mission

We are looking for a Ticket Coordinator (Jira) who will be responsible for efficient request management, assignment, and coordination across teams. In this role, you will ensure smooth request handling, proper prioritization, and adherence to deadlines while closely collaborating with various teams and stakeholders. This is an excellent opportunity for someone who can organize processes, communicate clearly, and contribute to continuous improvement of workflows.

Key Responsibilities

• Registering, reviewing, and prioritizing JIRA tickets;
• Assigning tasks to responsible teams or specialists;
• Monitoring ticket progress and controlling deadlines;
• Communicating with internal clients regarding request status;
• Escalating incidents and problems when necessary;
• Analyzing data and preparing reports on request flows;
• Improving processes to ensure more efficient request management.

Requirements

• Experience working with JIRA or another task management system;
• Strong organizational and time management skills;
• Ability to handle multiple tasks simultaneously;
• Excellent communication skills;
• Analytical thinking and attention to detail;
• Knowledge of Russian and English languages

We offer

• Opportunity to work with a talented and passionate team
• Competitive salary and benefits package depending on your experience
• Exciting projects and challenges
• Access to additional sports, entertainment and leisure areas in the office
• Additional discounts for our partners’ services
• Room for growth and professional development
• Traditional corporate celebrations, trips, team-building activities

Salary
The Ticket Coordinator Jira salary is discussed individually based on location, experience, and competence.

We will invite candidates who meet the requirements listed above.
We guarantee confidentiality.