{"id":30738,"date":"2023-01-26T10:53:22","date_gmt":"2023-01-26T08:53:22","guid":{"rendered":"https:\/\/bs2.lt\/?p=30738"},"modified":"2023-01-26T11:31:10","modified_gmt":"2023-01-26T09:31:10","slug":"2022-m-bs-2-georgia-bankines-irangos-technines-prieziuros-komanda-anksciau-laiko-ivykde-daugiau-nei-99-proc-uzklausu","status":"publish","type":"post","link":"https:\/\/bs2.lt\/lt\/naujienos-apie-imone\/2022-m-bs-2-georgia-bankines-irangos-technines-prieziuros-komanda-anksciau-laiko-ivykde-daugiau-nei-99-proc-uzklausu\/","title":{"rendered":"2022 m. \u201eBS\/2 Georgia\u201c bankin\u0117s \u012frangos technin\u0117s prie\u017ei\u016bros komanda anks\u010diau laiko \u012fvykd\u0117 daugiau nei 99 proc. u\u017eklaus\u0173"},"content":{"rendered":"

<\/p>\n

Pra\u0117jusi\u0173 met\u0173 paskutin\u012fj\u012f ketvirt\u012f \u201eBS\/2 Georgia\u201c bankomat\u0173 prie\u017ei\u016bros u\u017eduo\u010di\u0173 vykdymo rodiklis pagal sutar\u010di\u0173 s\u0105lygas SLA (angl. \u201eService level agreement\u201c) svyravo nuo 99,63 proc.<\/strong> iki 99,75 proc<\/strong>. Vadinasi, 998 incidentai i\u0161 1 000 buvo i\u0161sprend\u017eiami anks\u010diau, nei apibr\u0117\u017eta sutartyse.<\/p>\n

SLA rodiklis apskai\u010diuojamas pagal \u0161i\u0105 formul\u0119:<\/p>\n

\"\"<\/p>\n

Tok\u012f efektyvum\u0105 galima pasiekti d\u0117l lankstaus ir prakti\u0161ko po\u017ei\u016brio \u012f paslaug\u0173 centr\u0173 komand\u0173 formavim\u0105. Sud\u0117tinga rasti patyrusi\u0173 vienos srities specialist\u0173. Taigi \u012fmon\u0117 taiko nauj\u0173 darbuotoj\u0173 adaptacijos plan\u0105, detaliai supa\u017eindindama juos su visais procesais. Pradedantieji vien\u0105 m\u0117nes\u012f lanko teminius mokymus Vietinio remonto departamente, kur \u012fgyja \u017eini\u0173 apie \u012frangos prie\u017ei\u016br\u0105 ir darb\u0105 su j\u0173 dalimis.<\/p>\n

Po to in\u017einieriai i\u0161klauso dviej\u0173 savai\u010di\u0173 praktinius kursus ir kartu su labiau patyrusiais specialistais vyksta \u012f bankomat\u0173 stov\u0117jimo vietas. Mokymai baigiasi testais, kuriuos i\u0161laik\u0119s naujas darbuotojas pradeda eiti jam patik\u0117tas pareigas. \u0160is darbuotoj\u0173 adaptacijos procesas trunka nuo \u0161e\u0161i\u0173 m\u0117nesi\u0173 iki met\u0173.<\/p>\n

\"\"
\nNuotraukoje: \u201eBS\/2 Georgia\u201c technin\u0117s prie\u017ei\u016bros in\u017einieriai<\/em><\/p>\n

Bankinio sektoriaus organizacijos vis da\u017eniau naudojasi bankin\u0117s technin\u0117s ir programin\u0117s \u012frangos prie\u017ei\u016bros paslaugomis<\/a>, kurias teikia specializuotos i\u0161or\u0117s \u012fmon\u0117s. Tai padeda ma\u017einti j\u0173 i\u0161laidas \u2013 nereikia ruo\u0161ti specialist\u0173, organizuoti jiems mokym\u0173, atestacij\u0173. Be to, suma\u017e\u0117ja ir administracin\u0117s bei operacin\u0117s s\u0105naudos, susijusios su personalo valdymu. RBR \u00abGlobal ATM Market and Forecasts to 2024\u00bb ataskaitos duomenimis, daugiau nei pus\u0119 pasaulyje veikian\u010di\u0173 bankomat\u0173 pri\u017ei\u016bri i\u0161orin\u0117s technin\u0117s prie\u017ei\u016bros paslaug\u0173 \u012fmon\u0117s.<\/p>\n

Kad \u012frenginiai veikt\u0173 be prastov\u0173<\/strong>, taip pat labai svarbu nuolat steb\u0117ti j\u0173 veikim\u0105, greitai aptikti incidentus ir operatyviai \u012f juos reaguoti, kontroliuoti klaid\u0173 taisymo proces\u0105. Tam b\u016btina tur\u0117ti specializuot\u0105 programin\u012f sprendim\u0105. \u017dinoma, programin\u0119 \u012frang\u0105 galima susikurti savaranki\u0161kai, ta\u010diau daug grei\u010diau ir papras\u010diau \u012fsigyti ar nuomotis jau sukurt\u0105, i\u0161testuot\u0105 ir efektyv\u0173 programin\u0117s \u012frangos kompleks\u0105.<\/p>\n

Bank\u0173 ir ma\u017emenin\u0117s prekybos \u012fstaig\u0173 \u012frengini\u0173 prie\u017ei\u016bros procesams automatizuoti BS\/2 naudoja savo programin\u0117s \u012frangos produkt\u0105 \u201eService Desk.iQ\u201c<\/a>. Sistemoje fiksuojami duomenys apie dalis, kurias reikia taisyti arba pakeisti. \u010cia taip pat kaupiama i\u0161sami informacija apie kiekvieno darbuotojo i\u0161spr\u0119stas problemas. Be to, sistema padeda sekti skirting\u0173 dali\u0173 poreik\u012f, \u012fvertinti j\u0173 naudojimo cikl\u0105 ir atitinkamai planuoti sen\u0173 dali\u0173 nura\u0161ym\u0105, nauj\u0173 pirkim\u0105.<\/p>\n

\u0160tai kaip atrodo paslaug\u0173 u\u017eklaus\u0173 valdymo schema, naudojant \u201eSLA.iQ\u201c funkcij\u0105<\/strong>:<\/p>\n

1. Informacija apie problem\u0105 gaunama automati\u0161kai nustatytu komunikavimo b\u016bdu (naudojant \u201eVynamic\u2122 View\u201c<\/a> sistemos \u012frangos gedim\u0173 steb\u0117jimo funkcij\u0105, taip pat telefonu ar el.pa\u0161tu)<\/p>\n

2. Sistema \u201eService Desk.iQ\u201c apdoroja informacij\u0105 ir suformuoja u\u017eduot\u012f, kuri\u0105 sistemos operatorius perduoda atitinkamam specializuotam skyriui<\/p>\n

3. Skyriaus vadovas paskirsto u\u017eduotis savo darbuotojams, atsi\u017evelgdamas \u012f j\u0173 kvalifikacij\u0105 ir darbo grafik\u0105<\/p>\n

4. In\u017einierius pradeda spr\u0119sti problem\u0105, kai tik gauna prane\u0161im\u0105 apie u\u017eduot\u012f<\/p>\n

5. Darbo metu specialistas fiksuoja sistemos gedim\u0173 \u0161alinimo veiksmus ir sugeneruoja ataskait\u0105<\/p>\n

6. Skyriaus vadovas \u012fvertina rezultat\u0105 ir patvirtina, kad u\u017eduotis atlikta arba paskiria papildom\u0105 darb\u0105<\/p>\n

7. Sistemos operatorius patikrina, ar u\u017eduotis \u012fvykdyta pagal SLA s\u0105lygas ir i\u0161siun\u010dia klientui ataskait\u0105<\/p>\n

Kas m\u0117nes\u012f rengiamose ataskaitose klientai mato atlikt\u0173 darb\u0173 skai\u010di\u0173, \u012frengini\u0173 gedim\u0173 ir programin\u0117s \u012frangos sutrikim\u0173 skai\u010di\u0173, taip pat, ar problemos buvo pa\u0161alintos laiku, pagal SLA sutart\u012f.<\/p>\n

\"\"
\n\u201eBS\/2 Georgia\u201c<\/strong> (regioninis BS\/2 biuras) nuo 2017 m. Sakartvele diegia bei pri\u017ei\u016bri bankinius savitarnos \u012frenginius ir mok\u0117jimo terminalus, taip pat si\u016blo savo programin\u0117s \u012frangos sprendimus, teikia konsultacij\u0173 ir mokymo paslaugas. Vertindami BS\/2 patirt\u012f, kvalifikuotus specialistus, plat\u0173 technin\u0117s prie\u017ei\u016bros centr\u0173 tinkl\u0105 \u0161alyje, su \u012fmone bendradarbiauja stambiausi \u0161alies bankai: \u201eBank of Georgia\u201c, \u201eTBC Bank\u201c, \u201eLiberty Bank\u201c ir \u201eBasisBank\u201c<\/strong>.<\/p>\n

\u0160iuo metu \u012fmon\u0117s technin\u0117s prie\u017ei\u016bros centrai<\/strong> veikia 6-iuose miestuose \u2013 pagrindiniame biure Tbilisyje ir regioniniuose biuruose: Batumyje, Potyje, Kutaisyje, Goryje ir Telavyje. Taigi sugedus \u012frenginiui, \u201eBS\/2 Georgia\u201c in\u017einierius gali j\u012f pasiekti per valand\u0105 ir i\u0161spr\u0119sti problem\u0105.<\/p>\n

\u201eBS\/2 Georgia\u201c komanda pri\u017ei\u016bri apie 35 000 mok\u0117jimo terminal\u0173 ir 1 200 bankomat\u0173<\/strong>. Paslaugos apima ne tik technin\u0117s, bet ir programin\u0117s \u012frangos prie\u017ei\u016br\u0105:
\n\u2022 greitai reaguojame \u012f kylan\u010dias ekstremalias situacijas
\n\u2022 diagnozuojame ir \u0161aliname gedimus
\n\u2022 atliekame planin\u0119 \u012frangos patikr\u0105
\n\u2022 konfig\u016bruojame programin\u0119 \u012frang\u0105 ir atnaujiname jos versijas
\n\u2022 ie\u0161kome sprag\u0173 ir jas \u0161aliname<\/p>\n

Pagrindin\u0117je nuotraukoje:
\nBS\/2 Georgia\u201c Techninio skyriaus vadovo pavaduotoja Ana Gadakhabadze ir \u201eBS\/2 Georgia\u201c technikos direktorius Nikoloz Kukujanov<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":30705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[18],"tags":[],"news_author":[],"class_list":["post-30738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-naujienos-apie-imone"],"acf":[],"yoast_head":"\n2022 m. \u201eBS\/2 Georgia\u201c bankin\u0117s \u012frangos technin\u0117s prie\u017ei\u016bros komanda anks\u010diau laiko \u012fvykd\u0117 daugiau nei 99 proc. u\u017eklaus\u0173 | BS\/2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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