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4 upgrades that made ATMeye.iQ the best solution for ATM video security in 2017

It is very understandable that the video monitoring system ATMeye.iQ is the most popular software product developed by BS/2 for self-service devices in the banking sector and retail. This software solution protects about 70 thousand ATMs and other terminals around the world. However, to keep up, the BS/2 team faces the challenge of continuously improving the product, anticipating customer expectations, and responding to banks and other financial institutions’ most serious security challenges.

Perhaps, only ATMeye.iQ development team could better than others sum up the results of 2017 for ATMeye.iQ.

1. More security and performance stability

The ATM park’s growth is a blessing and, at the same time, a serious strength test for every bank. This puts a strain on financial organizations, requiring additional costs to increase service staff and significantly complicating the work processes associated with devices’ technical support. That is why provided by ATMeye.iQ; the opportunity to protect up to 14 000 terminals within one network is very substantial.

The request, received from a major provider of banking services in North America, became the real driver for such optimization. The scale of the project was so different from all the previous ones. The ATMeye.iQ team led by Elena Grinchuk, faced with the difficult and urgent task – to ensure the video surveillance system’s stable operation and fraud prevention for several thousand devices.

This became possible due to the solution transition to the new version of the application server WildFly 9.0.2. and massive updates in the algorithm.

“I don’t like to speak loudly and call it a technological revolution for a single product, but our solution really began to work tens of times more stable and more reliable,” says Head of IT support Sergey Pokusaev.

It was also important for the development team to adapt the work of ATMeye.iQ to the requirements of customers in the North American region and provide an implementation of the MS SQL database. July’s version update supplemented the already existing PostgreSQL and Oracle databases with MS SQL 2016 Server.

Sergey Pokusaev, who took an active part in the development, comments:

“Last year can be called a preparatory for us: a lot of rough work, not very noticeable for the clients, was done. Only because of this, we feel confident and ready to implement the already planned large-scale projects in the US and other countries.”

2. Orientation to the client’s interests as a trend

In recent years, the development of application software for ATMs has been particularly active. The basic functionality of self-service devices is already inadequate for all the bank’s needs as all market participants are fiercely competing for each client. Thus the portfolio of services should be extensive.

On the one hand, the financial institutions strive to give the client as much as possible targeted advertising during the performance of standard operations on the ATM, and on the other, to provide it with additional services: the ability to pay for various services, make currency exchange and other actions.

For these purposes, at the end of last summer, the ATMeye.iQ system was integrated with the latest version of ProFlex 4.0, released by Diebold Nixdorf. “Thus, the video monitoring system developed by our team is fully compatible with the latest version of the self-service application software from Diebold Nixdorf, protecting the equipment and personal data of the bank’s customers, regardless of the type and models of the ATMs,” says project manager Elena Grinchuk.

“Initially, the adaptation of the latest ProFlex version was made for one of our customers, who signed a large contract for the delivery of the newest ATMs Diebold Nixdorf. However, this integration turned out to be very important for other financial organizations using ATMeye.iQ. Our customers’ desire to use advanced software to improve the quality of services is absolutely understandable. Our task is to keep up with technological trends, “the expert emphasizes.

3. More control for the banking business

The ATMeye.iQ solution is known on the market since 2001. During this time, the software was used by banks that had different (sometimes quite outdated) technical infrastructure. Even today, some developing countries use an off-line version of ATMeye.iQ.

In 2017, the global transition to the newest version of ATMeye.iQ 2.0 was completed, and, among other things, the ability to distribute software licenses for self-service devices directly from the server is realized. This provides our customers and partners with a tool for easy management of already acquired software licenses and helps build an effective business model for self-service devices’ security.

“The distribution of software licenses directly from the server – this is what we have long wanted to implement for ATMeye.iQ. We are confident that this development will make the relationship between the software vendor and the customer absolutely transparent. We can now state that we are only at the beginning of the road: we have a whole list of ideas related to the licensing policies regulation, most of which have already been taken into development.

Today the most important thing is to emphasize the importance of this functionality to our partners because it will allow them to more effectively manage the delivered software and reduce the cost of using the solution, “says project manager Elena Grinchuk.

4. Biometrics – new horizons for the development of banking services

Currently, biometric identification for self-service is definitely one of the main trends in the banking technology field.

The face recognition solutions are most organically combining with video security tasks since many self-service devices are already equipped with video cameras. Considering the continuous improvement of the camera’s technical characteristics and the general development of biometric technologies, face recognition opens up new financial institutions’ opportunities. Compliance with today’s standards set, in a few years, will most likely become mandatory for any successful bank. For this reason, in 2017, BS/2 and VisionLabs, one of the market leaders introducing the pattern recognition technology globally, announced a strategic partnership and the creation of a line of interbank identification services. The services will integrate the video monitoring system for ATMeye.iQ self-service devices, and the LUNA platform.

“Today, banks collect a huge amount of data about their customers, including photos during signing contracts, processing loans and cards. Imprinted images can be used effectively further to identify bona fide customers and scammers from the blacklist. Once the suspicious person comes near the self-service device and enters the standard ATM port camera lens, the ATMeye.iQ system can alert security personnel or launch another programmed scenario (denial of service, bank card capture, etc.). This program allows us to offer customers an excellent solution for effective integrated video security because this is exactly what the market of banking services requires today, ” says senior programmer deputy director Tomas Augucevičius.

The most valuable subjects must be protected by all available means, especially when it comes to money, personal data, or property. BS/2 specialists help more than 700 business clients worldwide maintain and develop a safe technology environment to provide efficient banking services.

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